Privacy Policy

Trust is important, especially when it comes to your data. For this reason, we consider it our obligation to collect only the data that is absolutely necessary, to manage this data with due care, and to protect it from misuse.

FENIX solutions AG strictly adheres to data protection regulations when collecting and processing your data.

Below you will find information regarding the processing of your data and your corresponding rights.

FENIX solutions AG Fürst-Franz-Josef-Strasse 21 LI-9490 Vaduz LIECHTENSTEIN office@fenix-profiles.com

This Privacy Policy applies (A.) to the website of FENIX solutions AG (www.fenix-profiles.com) and to the personal data collected via this website, as well as (B.) to the general data processing within FENIX solutions AG.

For websites of other providers, e.g., those accessed via external links, the privacy notices and policies of those respective websites apply.

A. Data Processing on our Website

Categories of collected personal data Every time our website is accessed, our system automatically collects data and information from the computer system of the accessing computer. The following data is collected:

  • Full IP address of the requesting computer;

  • Date and time of access;

  • Websites from which the user's system reaches our website;

  • Name of the requested file;

  • Access status (file transferred, file not found, etc.);

  • Web browser and operating system used;

  • Volume of data transferred.

If you subscribe to the FENIX solutions AG newsletter, we also collect your:

  • Email address;

  • Title, First name, Last name, Company name;

  • Country, ZIP code, City.

For information regarding the data collected in online forms and transmitted to FENIX solutions AG, please refer to the corresponding information in section "B. General Data Processing of FENIX solutions AG".

Purposes of processing The processing of personal data on our website is limited to the data necessary to provide a functional website as well as user-friendly content and services. Specifically, we collect personal data on our website:

  • For internal administrative purposes (e.g., ensuring system stability and operational security);

  • For sending our newsletter;

  • For processing purchase contracts for our items.

Regarding the processing purposes of the data transmitted to FENIX solutions AG via online forms, please read the provisions in section "B. General Data Processing of FENIX solutions AG".

Legal basis The processing of personal data in connection with our website is carried out in accordance with Art. 6 (1) GDPR on the following basis:

  • Your consent, if you voluntarily provide us with your data, e.g., by registering on our website or subscribing to our newsletter (point a);

  • Our legitimate interest, e.g., in ensuring the stability and operational security of the system (point f).

The legal bases for processing the data transmitted to FENIX solutions AG via online forms can be found in section "B. General Data Processing of FENIX solutions AG".

Storage duration We store the personal data collected during each visit to our website and the transmission of files for a maximum period of one year. This storage is for data security reasons—in particular, to defend against attempted attacks on our web server—as well as to ensure the stability and operational security of our system. Your personal data relating to the dispatch of our newsletter will be deleted immediately as soon as you unsubscribe from the FENIX solutions AG newsletter.

Cookies We use cookies on our website to make our services more user-friendly. Cookies are small files that your browser automatically creates and that are stored on your device (laptop, tablet, smartphone, etc.) when you visit our site. The cookies remain stored until you delete them. This allows us to recognize your browser on your next visit. If you do not wish this, you can configure your browser so that it informs you about the setting of cookies and you only allow them on a case-by-case basis. Please note, however, that disabling cookies may mean that you cannot use all the features of our website.

Online Forms (e.g., Contact Form) The following online forms are available on our website:

  • Contact form;

  • Inquiry form.

The data transmitted to us via online forms is processed exclusively to handle the respective request. This data serves solely the purpose evident from the online form; it is neither evaluated for other purposes nor linked with other data. Data entered into online forms is transmitted in encrypted form. For details on data processing by FENIX solutions AG in the context of inquiries and the corresponding deletion periods, please refer to the following section "B. General Data Processing of FENIX solutions AG".

Newsletter When you register for our newsletter, we immediately send an email containing a hyperlink to the provided email address. By clicking this link, you confirm your newsletter subscription (double opt-in process). If this confirmation is not made within 14 days, we will delete the email address from our temporary list, and the registration will not be completed. By confirming the newsletter registration, you consent to the storage of your email address. We use your personal data solely for managing and sending the requested newsletter. Every newsletter also contains instructions on how you can unsubscribe. Our newsletter contains no obvious or hidden trackers, third-party advertising, or links to external sites that are not directly related to the content of our newsletter.

File downloads We do not require any personal information from you to download files from our website.

Online Shop To place orders in our online shop, you must register once and set up a user name and a personal password. During future visits to our website, you can log in with your user name and password and will not need to re-enter your address and payment information for every order. Your password is stored in encrypted form and cannot be viewed by us. During registration, you must provide your name, address, email address, phone number, VAT ID / UID number, delivery address, and details of your preferred payment method. To allow us to store this registration data (as your personal customer account), your explicit consent is required. In the appropriate section on the registration page, we will first fully inform you about the purpose and scope of the data processing. You can then provide your declaration of consent by checking a box. Your consent declaration is logged by us; in doing so, we store the user account name, the specific location on the website, as well as the date and time. You have the right to revoke your declaration of consent informally at any time. The revocation should be sent to office@fenix-profiles.com. Your order data is also stored in your customer account. We use the personal data collected during registration and ordering exclusively for the proper processing of your order. You can view and change the data in your customer account, such as your chosen payment method and delivery address, at any time. If you update information, we retain a copy of your original details to clarify any potential questions between you and us. You can object to the use of the data for the aforementioned purpose at any time. In this case, a complete re-registration will be required for every new order. The objection must be sent to office@fenix-profiles.com. All data that we are not required to retain due to legal regulations (e.g., for accounting purposes) will be deleted as soon as the order is completed. You have the option to delete your customer account at any time, provided there are no pending orders.

B. General Data Processing of FENIX solutions AG

Categories of collected personal data FENIX solutions AG collects the following data:

  • Title, First name, Last name;

  • Company name;

  • Address;

  • Email address;

  • Phone number (landline and/or mobile);

  • VAT ID / UID number.

Purposes of processing This data is collected, to the extent necessary:

  • To identify you as our customer;

  • To conclude a purchase contract;

  • For correspondence with you;

  • For invoicing;

  • For dispatching the purchased goods.

Legal basis Your data is processed based on Art. 6 (1) point (a) (data processing is based on consent) and point (b) (data processing is based on a contract or the implementation of pre-contractual measures at the request of the data subject) of the GDPR.

Recipients or categories of recipients of the personal data Your personal data will be transmitted to:

  • Fulfillment partners for order picking and shipping preparation;

  • Logistics companies commissioned with dispatch and delivery;

  • Credit institutions commissioned with processing payments.

Transfer of personal data to a third country A transfer of your personal data to recipients in a third country or to another international organization will (furthermore) only take place if the following guarantees are in place:

  • The third country offers an adequate level of protection for personal data according to the European Commission;

  • The recipient has signed a contract based on "standard contractual clauses" approved by the European Commission, obligating them to protect the personal data.

We will gladly provide further information on the protection of your personal data when transferred to a specific third country upon request.

Duration of storage of personal data After collection, your data will be stored by FENIX solutions AG for as long as it is:

  • Required to comply with statutory retention periods under tax and commercial law;

  • Necessary to fulfill the above-mentioned purposes of FENIX solutions AG;

  • Required due to legitimate interests (e.g., archives, documentation, liability issues, etc.).

C. Data Security

Website During your website visit, we use the highest level of encryption supported by your browser. You can tell whether an individual page of our website is transmitted in encrypted form by the closed representation of the key or lock symbol in the address bar of your browser.

General Data Processing Furthermore, we generally employ suitable technical and organizational security measures in data processing to protect your data against accidental or intentional manipulation, partial or complete loss, destruction, or against unauthorized access by third parties. Our security measures reflect the current state of technology.

D. Your Rights

Rights of the Data Subject Under the EU General Data Protection Regulation (GDPR), you have the following rights: (i) To obtain information/access regarding the processed personal data or their categories, the purposes of processing, the categories of recipients to whom your data has been or will be disclosed, the intention to transfer data to a third country or an international organization including appropriate safeguards, the planned storage duration, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right to lodge a complaint, the origin of your data if not collected by us, as well as the existence of automated decision-making including profiling and, if applicable, meaningful information about its details; (ii) To request the rectification, completion, or erasure of your personal data that is incorrect or processed unlawfully; (iii) To request us to restrict the processing of your personal data; (iv) Under certain circumstances, to object to the processing of your personal data or to revoke the consent previously given for processing; (v) To receive your personal data that you have provided to us in a structured, common, and machine-readable format or to request its transfer to another controller (data portability); (vi) To lodge a complaint with the competent data protection supervisory authority.

Right of withdrawal for consent If you have consented to processing by FENIX solutions AG through a corresponding declaration, you can revoke this consent at any time with effect for the future. The lawfulness of the data processing carried out based on the consent prior to the revocation remains unaffected.

If you wish to exercise your rights, please inform us by email at office@fenix-profiles.com or contact us at the address provided.